Workshop overview

User onboarding isn’t just a quick tour—it’s a make-or-break moment for your product. A great onboarding experience helps users succeed, engage, and keep coming back. A bad one? It drives them away forever. In this video, Joe from Lyssna breaks down the do’s and don’ts of user onboarding, sharing real-world examples and practical strategies to improve activation, retention, and long-term success.

About the host

Joe Formica leads workshops and creates educational content at Lyssna, bringing over 10 years of experience in UX and education. His practical, hands-on teaching approach has helped thousands of designers develop their skills and create better products.

Workshop transcript
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