Lyssna vs Userlytics
Which platform is the best for user research in 2025? Compare features, pricing, and capabilities to find the right user research platform for your team.
How users rate Lyssna vs Userlytics
Here’s how customers review Lyssna and Userlytics on G2.com (March 2025).
Rating | Lyssna | Userlytics |
Overall rating | 4.5/5 🏅 | 4.4/5 |
Ease of use | 9.2/10 🏅 | 8.1/10 |
Product direction | 9.3/10 🏅 | 8.9/10 |
Quality of support | 9.4/10 | 9.5/10 |
Meets requirements | 8.6/10 🏅 | 8.4/10 |
Partner in doing business | 9.2/10 🏅 | 9.3/10 |
Why companies choose Lyssna over Userlytics
Organizations switching from Userlytics to Lyssna frequently point to three key factors driving their decision.
Transparent credit pricing system. Reviews consistently highlight dissatisfaction with Userlytics’ credit pricing model, which can lead to unused credits and difficulty predicting research costs. Lyssna's straightforward pricing model when recruiting from the panel ($1USD = 1 credit) eliminates these budgeting headaches and provides better value for research teams.
Seamless moderated research experience. Teams consistently cite difficulties with Userlytics’ moderated research capabilities as a reason for switching. Reviews indicate that while Userlytics offers potential, it often falls short in supporting the natural flow of moderated research sessions. Lyssna’s more reliable interview functionality and integration with tools like Zoom and Microsoft Teams creates a smoother experience for both researchers and participants.
Democratized access to research methods. Organizations frequently mention feature restrictions as a primary reason for switching. Userlytics limits essential research methods like tree testing and card sorting to higher-priced plans, creating barriers for teams with limited budgets. Lyssna’s approach of offering core research and testing methods on all plans, including the free tier, makes comprehensive user research accessible to organizations regardless of size or budget.
These sentiments are reflected in G2 comparison ratings, where Lyssna outperforms Userlytics across key metrics:
Ease of use: 9.2/10 vs 8.1/10
Product direction: 9.3/10 vs 8.9/10
Meets requirements: 8.6/10 vs 8.4/10
Lyssna vs Userlytics: Key differences
Research method flexibility
Lyssna provides greater flexibility in how research methods can be used and combined. Users can easily include different test sections (like first click testing, preference testing, or surveys) in the same study. Userlytics offers solid testing capabilities but with more rigid structures, making it harder to create hybrid research approaches or customize test flows to meet specific research questions.
Panel quality
Lyssna’s participant panel includes over 690,000 individuals globally, with advanced targeting options across 395+ demographic attributes. This allows for precise audience selection and more relevant research insights. Userlytics offers a larger panel of over 2 million participants but with more basic targeting capabilities, which can make it challenging to find specific demographics for niche research needs.
Transparent pricing structure
Lyssna offers a clear tiered pricing structure with a free plan, Basic plan, Pro plan, and Enterprise options. This provides a smooth scaling path for growing teams. Userlytics uses a different approach with Project Based, Enterprise, and Limitless plans when accessing the panel, and Premium and Advanced panels when self-recruiting – each with varying levels of access to features and participant options, and typically at a higher price point.
User experience and ease of use
Lyssna scores significantly higher on ease of use (9.2/10 compared to Userlytics’ 8.1/10 on G2), reflecting its more intuitive interface and streamlined workflows. This makes Lyssna more accessible to team members with varying levels of research experience, encouraging broader adoption and more consistent research practices across organizations. Userlytics, while powerful, has a steeper learning curve that can slow down research initiatives and limit team-wide adoption.
Lyssna vs Userlytics: Feature comparison
Feature | Lyssna | UserTesting |
|---|---|---|
Free plan features | ||
Unlimited tests |  |  |
Seats included | | |
Pay-per-use panel credits | | |
Research | ||
Card sorting | | |
Conditional logic | | |
First click testing | | |
Five second testing | | |
Live website testing | | |
Prototype testing with Figma | | |
Surveys | | |
Tree testing | | |
User interviews | | |
Participant recruitment | ||
Research panel access | | |
Advanced panel targeting criteria | | |
Panel credits | Pay-per-use | Credits included in some paid plans (Admin roles can also request credit purchases) |
Custom screener | | |
Self recruitment | |
|
Analysis and reporting | ||
Heatmaps | | |
Video recordings | | |
CSV exports | | |
Moderated interviews | ||
Microsoft integration | | |
Google calendar integration | | |
Zoom integration | | (Includes picture-in-picture video) |
Video transcript | | |
Support | ||
Email support | | |
Live chat | | |
Help center | | |
Pricing flexibility | ||
Free plan | | |
Basic plan | | |
Pro plan | | |
Enterprise plan | | |
Security | ||
SOC 2 compliant | | |
GDPR compliant | | |
SSO | | |
Making the right choice: Lyssna or Userlytics?
When deciding between these platforms, consider which features best align with your specific research needs.
Lyssna makes sense if users:
Want research methods available without requiring an enterprise plan.
Need flexibility in research volume without monthly study limits.
Value detailed participant targeting across 395+ demographics.
Want a middle-tier pricing option between Basic and Enterprise.
Prioritize higher-rated ease of use (9.2/10 vs 8.1/10).
Need comprehensive interview features with generous transcription hours.
UserTesting might be a better fit if users:
Need TestFlight and Android testing capabilities.
Prioritize their transcription service.
Need their AI UX analysis or sentiment analysis tools.
Both platforms offer robust usability testing features and support continuous research – the main differences lie in the pricing structure, feature accessibility across plans, and the depth of participant targeting options.
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