Lyssna vs Maze
Which platform is the best for user research? Compare features, pricing, and capabilities to find the right user research platform for your team.
How users rate Lyssna vs Maze
Here’s how customers review Lyssna and Maze on G2.com (Feb 2025)
Rating | Lyssna | Maze |
Overall rating | 4.5/5 | 4.5/5 |
Ease of use | 9.2/10 🏅 | 9/10 |
Product direction | 9.4/10 🏅 | 8.6/10 |
Quality of support | 9.4/10 🏅 | 8.7/10 |
Meets requirements | 8.6/10 🏅 | 8.2/10 |
Partner in doing business | 9.2/10 | 9.2/10 |
Why companies choose Lyssna over Maze
Teams that have switched from Maze to Lyssna consistently cite three key factors driving their decision.
Inclusive feature access. While most platforms gate their advanced research features behind higher-tier plans, Lyssna makes great research available without requiring enterprise budgets. Whether users need card sorting, tree testing, or prototype evaluation, it’s all available from day one – even on the free plan.
Support for continuous research. The platform has removed common friction points like monthly study limits because good research happens iteratively. Teams can run as many studies as they need, get feedback quickly, and keep their projects moving forward without artificial constraints.
High-quality participant panel. With a global panel of over 690,000 participants across 124 countries and more than 395 targeting attributes, Lyssna enables precise demographic targeting. This means more reliable data and deeper insights from exactly the right participants.
This shows up clearly in how teams rate the platforms on G2:
Lyssna scores better at meeting business requirements (8.6 vs 8.2).
Lyssna receives higher quality support ratings (9.4 vs 8.7).
Lyssna shows stronger product direction (9.4 vs 8.6).
What really sets Lyssna apart is its focus on making research accessible to everyone – from solo practitioners to enterprise teams. Research tools should help users get insights, not create barriers. Lyssna is built to scale smoothly with users’ needs, without traditional enterprise pricing jumps or feature restrictions.
Lyssna vs Maze: Key differences
Access to all research methods
Lyssna offers a wide range of research methodologies across most monthly all paid plans, whereas Maze reserves features like tree testing and card sorting for enterprise-level subscriptions.
Panel quality
Lyssna's participant panel includes over 690,000 individuals globally, with advanced targeting options across 395+ demographic attributes. Maze offers more basic panel targeting capabilities.
Scaling research
Lyssna supports unlimited studies across all plans and includes a Pro plan for smoother scalability, a tier not available with Maze.
Interview capabilities
Both platforms integrate with Zoom; however, Lyssna expands its interview functionality with calendar integrations, participant management tools, and generous transcription limits.
Lyssna vs Maze: Feature comparison
Feature | Lyssna | Maze |
|---|---|---|
Free plan features | ||
Unlimited tests |  |  |
Seats included | | |
Pay-per-use panel credits | | |
Research | ||
Card sorting | | paid plans only |
Conditional logic | | |
First click testing | | |
Five second testing | | |
Live website testing | | |
Prototype testing with Figma | | |
Surveys | | |
Tree testing | | Enterprise only |
User interviews | | Enterprise only |
Participant recruitment | ||
Research panel access | | |
Advanced panel targeting criteria | | |
Panel credits | Pay-per-use | Pay-per-use |
Panel credit cost | US$1 per credit | US$5 per credit |
Custom screener | | Enterprise only |
Self recruitment | | Enterprise only |
Analysis and reporting | ||
Heatmaps | | |
Video recordings | | |
CSV exports | | |
Moderated interviews | ||
Microsoft integration | | |
Google calendar integration | | |
Zoom integration | | |
Video transcript | | |
Support | ||
Email support | | |
Live chat | | |
Help center | | |
Pricing flexibility | ||
Free plan | | |
Basic plan | | |
Pro plan | | |
Enterprise plan | | |
Security | ||
SOC 2 compliant | | |
GDPR compliant | | |
SSO | | |
Summary: Making the right choice
When it comes down to it, choosing between Lyssna and Maze is more than feature checklists – it’s about how those features support research goals.
Lyssna makes sense if users:
Want research methods available without requiring an enterprise plan.
Need flexibility in research volume without monthly study limits.
Value detailed participant targeting across 395+ demographics.
Want a middle-tier pricing option between Basic and Enterprise.
Prioritize higher-rated customer support (9.4/10 vs 8.7/10).
Need comprehensive interview features with generous transcription hours.
Maze might be a better fit if users:
Prefer their AI-powered testing features.
Value their native video conferencing capabilities.
Already have their tool integrated into their workflow.
Are satisfied with their participant targeting options.
Both platforms offer robust usability testing features and support continuous research – the main differences lie in pricing structure, feature accessibility across plans, and the depth of participant targeting options.
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